Infosys bags three-year Microsoft outsourcing deal

IT major Infosys today said it has signed an agreement with Microsoft to manage internal IT services of the software giant globally.

As part of this three-year agreement, Infosys would streamline implementation processes, simplify support and service and, at the same time, would lower enterprise costs by using latest Microsoft solutions such as Windows 7, the Bangalore-headquartered company said in a statement.

“Infosys would deliver this engagement on an outcome- based pricing model, enabling Microsoft to associate and manage IT costs directly to business variables and demand,” Infosys’ vice-president and head of Manufacturing for North America Sanjay Jalona said.

Infosys would provide Microsoft with IT help desk, desk-side services and infrastructure and application support from multiple global centres. It would manage Microsoft’s internal IT services for applications, devices and databases in 450 locations across 104 countries.

“Infosys will establish a dedicated Service Excellence Office to help Microsoft implement ISO 20000 and ITSM Processes,” the statement added.

“This agreement provides Infosys with an unique opportunity to partner with Microsoft IT and gain deep and early expertise in the implementation and management of the latest Microsoft technologies, and thus enhancing Infosys’ capabilities to help other customers leverage Microsoft’s innovation and adopt these technologies,” it said.

Infosys has partnered with Unisys to provide global desk-side support and service desk.

Source : PTI / Business Standard